Boost sales and improve customer service.

Build long-lasting relationships

Take better care of customers while managing the entire sales process from within Outlook and deliver better outcomes with connected service operations.  Drive sales with marketing text suggestions from Copilot, transition smoothly from sales to service, and manage service agreements to exceed customer expectations

Business Central helps you boost sales and improve customer service, so you can build profitable and long-lasting relationships with your customers. 

• Take better care of customers while managing the entire sales process from within Outlook, and deliver better outcomes with connected service operations. 
• Prioritise leads based on revenue potential, keep track of customer interactions, and get guidance on the best upsell, cross-sell, and renewal opportunities throughout your sales cycle. 
• Increase sales using marketing text suggestions from Copilot, which helps product managers to create compelling AI-generated product descriptions using key attributes already in Business Central, like colour and material. Copilot can tailor the descriptions to your preferred tone, format, and length. Once you’ve made any adjustments, you can easily publish to Shopify or other ecommerce platforms with just a few clicks.
• Transition smoothly from sales to service, track customer returns and repairs, and manage service agreements – all while keeping the details in one place so both sales and service teams can respond quickly to inquiries to meet and exceed customer expectations.

And, if you would like to elevate your customer journey even further, we could explore connecting Business Central with Dynamics 365 Sales, Customer Service, or Field Service